Trading on doorstepfoods.com.ng
These Terms and Conditions govern the supply by us of any Products ordered by you on the Site. By agreeing to order a Product, you agree to be legally bound by these Terms and Conditions.
Embedded in these Terms and Conditions:
a) “Account” means the account that you will need to register for on the Site if you would like to submit an Order on the Site;
b) “Acknowledgement” means our acknowledgment of your Order by email;
c) “Breach of Duty” has the meaning given to it in clause 10.11(b) of these Terms and Conditions;
d) “Business Day” means a day which is neither (i) a Saturday or Sunday, or (ii) a public holiday anywhere in Nigeria or the other two African countries in our coverage.;
e) “Confirmation of Order” means our email to you, in which we accept your Order in accordance with clause 4.9 below;
f) “Contract” means your Order of a Product or Products in accordance with these Terms and Conditions which we accept in accordance with clause 4.9 below;
g) “Coupon” means a discretionary discount issued by Doorstep Foods to you, to be used against your purchase. Each Coupon will have its own specific T’s and C’s and will have an expiry date.
h) “Customer” means an individual who places an Order on the Site;
i) “Gift Voucher” means an electronic voucher purchased on our website or at selected retailers
j) “Liability” has the meaning given to it in clause 10.11(a) of these Terms and Conditions;
k) “Marketplace” means certain products offered on the Site which are sourced from the Supplier on receipt of Your order. These products are marked as Marketplace products.
l) “Order” means the order submitted by you to the Site to purchase a Product from us;
m) “You” means the Customer who places an Order;
n) “We” means Doorstep Foods International as described above;
o) “Doorstep Foods Deal” means special deals that are available for order on the Doorstep Foods Deal page on the Site from time to time. Deals are subject to stock availability and may be limited to specific time periods. Doorstep Foods Deal orders are limited to certain payment methods and special delivery conditions and a delivery fee shall be charged on Doorstep Foods Deal deliveries accordingly.
p) “Store Credit” means a value of product returned instead of a cash refund.
1.3.2 Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions;
1.3.3 Words imparting the singular shall include the plural and vice versa.
1.3.4 Words importing a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership;
1.3.5 References to “includes” or “including” or like words or expressions shall mean without limitation.
These Terms and Conditions are our copyrighted intellectual property and any use by third parties, even of extracts for the commercial purposes of offering goods and/or services, is not permitted. Infringements may be subject to legal action.
1.3.6 References to “clauses” are to clauses of these Terms and Conditions;
2. Your Status
To place an order with Doorstep Foods you must be 18 years or older.
3.1 These Terms and Conditions shall apply to all Orders and Contracts concluded by or with Doorstep Foods for the sale and/or supply of Products. When you submit an Order to Doorstep Foods, give any delivery instruction or accept delivery of any Products, this shall constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).
3.2 These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or verbally, are expressly waived and excluded.
3.3 No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing signed by the authorized person at Doorstep Foods
4. How a Contract is formed
4.1 When placing an Order, you must register and open an Account on the Site as detailed in clause 10, and you must follow the instructions on the Site as to how to place your Order and for making changes to your prospective Order before you submit it.
4.2 Irrespective of any price you have seen or heard, once you select a Product that you wish to Order and have proceeded to the Checkout, the amount to be paid will then be shown (on the Site) together with the charges you must pay including delivery and cash handling fee, if applicable. Unless otherwise stipulated on the Site, all charges are in the currency then in force in Nigeria. Subject to clause 4.11 below, this is the total that you will pay for receipt of the ordered Product.
4.3 You shall pay for the Product by one of the following payment methods, subject to Doorstep Foods’ discretion (only debit/credit card and payments shall be accepted in respect of Doorstep Foods Deals orders):
4.3.1 Payment via debit card
Doorstep Foods accepts debit card cards payment via Visa, Verve and MasterCard only. We make use of Secure payment gateway authentication system to verify cardholder details with your bank (not applicable to mobile channels); this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and We won’t have access to any of your card details. You can rest assured that your card details will only be accessible to our PCI compliant payment service provider. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved. Take note that only debit card payments are accepted in respect of Doorstep Foods Deals orders.
4.3.2 EFT (electronic funds transfer)
A. Manual EFT bank deposit
This payment method requires you to transfer money directly from your bank account into Doorstep Foods’ account, through computer-based systems.
If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc.
All bank deposit EFT’s require proof of payment to be sent to Info@doorstepfoods.com.ng before your order will be processed. If payment does not reflect for an EFT transaction We may request proof of payment to be sent before your order is processed. Take note that only Nigerian EFT payments will be accepted and no international bank electronic transfers are accepted.
4.4 If you are asked for details of a payment card, you must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to shoppingways.
4.5 You undertake that all details you provide to shoppingway for the purpose of purchasing the Product from us will be correct, that the debit card, or account or other payment methods which you use is your own and that there are sufficient funds to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.
4.6 When you submit an Order to the Site, you agree that you do so subject to the latest Terms and Conditions available on the Site at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit an Order.
4.7 Your Order remains valid as an offer until we issue our Confirmation of Order or, if earlier when we receive your notice revoking your Order.
4.8 We shall not be obliged to supply the Product to you unless We have accepted your Order (by issuing a Confirmation of Order). Unless expressly stating that We accept your order, an email, letter, fax or other Acknowledgement of your Order by us is purely for information purposes and does not constitute the Confirmation of Order. In that Acknowledgement, we may give you an Order reference number and details of the Product you have ordered. We may in our discretion refuse to accept an Order from you for any reason, including unavailability of supplies or We may offer you an alternative Product (in which case we may require you to re-submit your Order first).
4.9 A Contract shall be formed, and We shall be legally bound to supply the Product to you when We accept your Order, unless performance becomes impossible for a reason beyond Our control. Acceptance shall take place when We expressly accept your Order by email in the form of a document called a “Confirmation of Order” stating that we are accepting your Order. Our Confirmation of Order shall be deemed to come into effect when it has been despatched by Doorstep Foods. Without affecting your obligation to pay us earlier, we may send an invoice to you at any time after We have accepted your Order. Until the time when We accept your Order, we reserve the right to refuse to process your Order and you reserve the right to cancel your Order. If your Order is cancelled, either by you or by Doorstep Foods, before We have accepted the Order, then We will promptly refund any payment already made to us, by you or your credit or cheque card company, in respect of the cancelled Order.
4.10 If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact firstname.lastname@example.org immediately. However, Doorstep Foods cannot guarantee that We will be able to amend your Order in accordance with your instructions.
4.11 We will, at all times do our utmost best to ensure that the price given to you is accurate, but the price of your Order will need to be validated by Doorstep Foods as part of our acceptance procedure. If the price for the Order changes before we accept your Order, we will contact you and ask you to confirm whether you wish to proceed at the amended price.
4.12 A Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation of Order. We will not be obliged to supply any other Products which may have been part of your Order until We have sent a Confirmation of Order in relation to those Products.
4.13 You must only submit to Doorstep Foods Site, information which is accurate and not misleading and you must keep it up to date and inform us of changes.
5.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to a physical address. PO Box addresses are not allowed.
5.2 We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver any order we receive within 3-7 working days (Standard delivery, and depending on the payment method used) any Order but we cannot guarantee any firm delivery dates. Delivery of Fashion Marketplace products may take 5-7 working days due to the fact that these products are sourced from the Supplier on receipt of Your order. Delivery of Doorstep Foods deals orders may take 7-10 working days due to the fact that these are special deals that are only sourced from the Supplier once the deal officially closed (duration of the deal will be displayed on the deals page).
5.3 We shall aim to let you know if we expect that We are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
5.4 On the delivery of the Product, you may be required to sign for a delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for a delivery. You need to keep a receipt of the delivered Product in case of future discussions with us about it.
5.5 Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to Doorstep Foods when you place your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
5.6 We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.
5.7 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.
5.8 You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.
5.9 You shall ensure that you are ready for safe receipt of the Product without undue delay at any time reasonably specified by us.
5.10 If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
5.11 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
- a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or cheque card company, as applicable, any money already paid to Doorstep Foods under the applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 5.11(a) above) exceed such amount.
5.12 It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.
5.13.1 Standard Delivery will be free of charge for all orders with a total cart value over N100,000.
5.13.7 Doorstep Foods Deals Delivery
There shall be an additional delivery charge of N1,000.00 for Doorstep Foods orders.
If You elect to split an order containing Doorstep Foods Deals as well as other Doorstep Foods items, the Doorstep Foods items will be delivered within 3-5 days for free on Standard Delivery. The Doorstep Foods Deals items will be delivered separately after 7-10 working days. There shall be an additional delivery charge of N1,000.00 for splitting of an order.”
Please take note of the following:
- Some bulky items may only be available on Standard Delivery.
- Delivery fees and cash handling fees are non-refundable.
- Doorstep Foods shall be entitled, at its sole discretion, to determine which areas it considers as Main Centres and Outlying Areas.
- Doorstep Foods shall be entitled to re-evaluate and make changes to these areas from time to time as it deems necessary.
- Doorstep Foods Deals – items may take a few days longer to ship as they are sourced from the seller upon order and/or after the closing of a deal. The product is then sent to Doorstep Foods for Quality Control and then shipped to you. If Your order includes a Doorstep Foods product, delivery should take place within 5-7 working days. Doorstep Foods Deals orders will take 1-2 working days and if you elected to include Doorstep Foods items in your Doorstep Foods Deals order (and not to split the delivery of Deals from other items ordered) the entire order will take 7-10 working days to deliver.
6.1 We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Doorstep Foods, in whole or in part, if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any sale.
6.2 We will usually refund any money received from you using the same method originally used by you to pay for the Product unless otherwise agreed between you and Doorstep Foods.
7. Cancellation by Customer (Non-Faulty Product)
7.1 You are entitled to cancel any sale concluded on the Site within Seven (7) hour of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 14 days from the order date). Please read the Refund Policy for further details in this regard.
7.2 No cancellation fees shall apply.
7.3 Delivery fees and cash handling fees, where applicable, are not refundable.
7.4 For more detail relating to returns of non-faulty Products, please see our Return Policy
8. Faulty Products
8.1 We warrant that:
- a) the Product will be delivered undamaged in the quantities ordered, and
b) the Product will conform with the manufacturer’s latest published instructions as set out on the Site or in our Product material at the time of your Order.
8.2 The Product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.
8.3 Before delivery, we may make minor adjustments to the product, weight, and other features to the extent that they are reasonable.
8.4 We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.
8.5 In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:
- a) you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective, and
b) you providing us with the delivery note number and such other information as we reasonably require.
6 If you would like Doorstep Foods to replace (if reasonably possible eg. if the product is still available or could easily be obtained by Doorstep Foods) or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:
a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
b) been involved in an accident or damage caused by an incorrect attempt at modification or repair; or
c) been dealt with or used contrary to Doorstep Foods or the manufacturer’s instructions for the Product; or
d) deteriorated through normal wear and tear, after delivery by Doorstep Foods, We may at our discretion decide not to replace or refund you for the Product and/or We may require you to pay all reasonable carriage costs and servicing costs at Doorstep Foods current standard fees and costs and charge this to your credit or cheque card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
8.7 Special conditions and procedure for returns of defective products will apply, as set out in our Returns Policy. The special conditions are in line with the requirements of the Consumer Protection Act in Nigeria.
9.1 You may use a Gift Voucher as payment for any products on the Site.
9.2 You may purchase Gift Vouchers for use on the Site by yourself or as a gift for another person. These Gift Vouchers will be sent to you via email.
9.3 To redeem Gift Vouchers in your Account or check an existing credit, please visit “My User Account” on the Site.
9.4 We may email Gift Vouchers to you. Subject to clause 12.2, we accept no liability for errors in the email address of the Gift Voucher recipient.
9.5 If you have a Gift Voucher, that Gift Voucher can be used by someone other than you and you can assign your rights to use that Gift Voucher.
9.6 In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of that voucher on the Site, we are entitled to close your Account and/or require a different means of payments.
9.7 We assume no liability for the loss, theft or illegibility of Gift Vouchers.
9.8 Gift Vouchers cannot be used to purchase other Gift Vouchers.
9.9 Gift vouchers are not refundable for cash once purchased.
9.10 Gift vouchers may only be purchased through cheque or credit card.
9.11 The credit of a Gift Voucher does not accrue interest nor does it have a cash value.
9.12 If the credit of a Gift Voucher is insufficient for the Order you wish to make, you may make up the difference through other payment methods.
9.13 Should you wish to return an item you have purchased using a Gift Voucher, please consult clause H. of our Returns Policy.
10.1 From time to time We may release, at our sole discretion, Coupons that may be used on the Site, which We will send to you by email. Subject to clause 13.2, we accept no liability for errors in the email address of the coupon recipient. You do not have a right to a Coupon.
10.2 If you have a Coupon, that Coupon can be used by someone other than you and you can assign your rights to use that coupon.
10.3 In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a Coupon purchase on the Site, we are entitled to close your Account and/or require a different means of payments.
10.4 We assume no liability for the loss, theft or illegibility of Coupons.
10.5 Coupons are valid for the specified period stated on them only, can only be redeemed against regular priced products and cannot be used in conjunction with other promotional Coupons. Coupons cannot be redeemed against the purchase of event tickets of any nature. Individual brands may be excluded from Coupon promotions. Each Coupon will have its own T’s and C’s.
10.6 It shall be Doorstep Foods sole discretion whether to allow a Coupon to be used in conjunction with a discount promotion. Each promotion shall have its own T’s and C’s.
10.7 The credit of a Coupon does not accrue interest nor does it have a cash value.
10.8 If the credit of a Coupon is insufficient for the Order you wish to make, you may make up the difference through other payment methods.
10.9 Coupons may specify a minimum spend by you before they can be redeemed. In this case, only baskets which are made up of regularly priced products will entitle you to the redemption of the specific Coupon. You may add sale items to the basket, however, their values shall not contribute to the total value of the minimum spend required.
10.10 Should you wish to return an item you have purchased using a Coupon, please consult clause G of our Returns Policy.
11. Limitation of Liability
- Limitation of Liability
11.1 This clause 10 prevails over all other clauses and sets forth our entire Liability, and your sole and exclusive remedies, for:
- a) the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Site (or any part of it or them); or
b) otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.
11.2 We will at all times do our utmost best to ensure that all information displayed on the Site and in any communications from Doorstep Foods is accurate, however, should any inaccurate information be published by Doorstep Foods (i.e. incorrect Product description or price), despite our best efforts to ensure accuracy, we shall not be liable for any direct, indirect, incidental or consequential loss or damage suffered by you as a result of the inaccurate information.
Any person that delivers or attempts to deliver any damaging code to this Site or attempts to gain unauthorized access to any page on this Site shall be prosecuted and civil damages shall be claimed in the event that Doorstep Foods suffers any damage or loss.
You agree and warrant that your login name and password shall:
a) be used for your personal use only; and
b) not be disclosed to any third party.
You allow Doorstep Foods to take all reasonable steps to ensure the integrity and security of the Site and back-office applications. All credit card transactions are Secure Socket Layers encrypted. Doorstep Foods registration documents and the Site’s registered domain name are checked and verified by.
13. Guarantee and complaints management
13.1 We shall perform our obligations under these Terms and Conditions with reasonable skills and care.
13.2 We place great value on our customer satisfaction. You may contact us at any time using the contact details given in clause 1.1 of these Terms and Conditions. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such, it may take longer to resolve such an enquiry or complaint.
13.3 In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the order number that We assign you in the Acknowledgement or Confirmation of Order. Should you not have received any reaction from us within five (5) Business Days, please make further enquiries. In rare cases, your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.
14. Data protection
Please see our Cookie Notice, which forms part of these Terms and Conditions.
15. Circumstances beyond our control (force majeur clause)
15.1 We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.
15.2 Either you or Doorstep Foods may terminate a Contract forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of two (2) Business Days or more, in which event neither you nor Doorstep Foods shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by you and not delivered).
15.3 If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.
16.1 Any notice under a Contract shall be in writing and may be served by personal delivery or by prepaid registered letter or by email addressed to the relevant party at the address or email address of the relevant party last known to the other or as set out in clause 18 of these Terms and Conditions.
16.2 Any notice given by post shall be deemed to have been served seven (7) Business Days after the same has been posted if the recipient address is in Nigeria. Any notice given by email shall be deemed to have been served when the email has been proved to be received by the recipient’s server. In proving such service it shall be sufficient to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or despatched or a delivery report received.
17. Governing Law and Jurisdiction
This Site is hosted, controlled and operated from the Federal Republic of Nigeria and therefore governed by South African law and, subject to the clause 18 of these Terms and Conditions, you and Doorstep Foods submit to the jurisdiction of the Nigerian courts.
Disputes between you and Doorstep Foods:
Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and Doorstep Foods on any matter provided for in, or arising out of these Terms and Conditions, and not resolved through the Customer Relations Department of Doorstep Foods,
19. Address for Notices
Doorstep Foods chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, to email@example.com (the sending of such copy being required in order for any notice to be considered validly delivered to Doorstep Foods).
20. Advertising on the Site
We shall use our reasonable endeavors to comply with any relevant regulations relating to the Site, published by the Advertising Standards Authority. All photography is for illustrative purposes only and specific styles are not necessarily stocked.
21.1 These Terms and Conditions shall commence from the date on which they are published on the Site and continue indefinitely, as amended by Doorstep Foods from time to time, for so long as the Site exists and is operational, Doorstep Foods being entitled to terminate these Terms and Conditions and/or shut down the Site at any time (subject to still processing any orders than already placed and accepted by Doorstep Foods). However, for your future reference, we advise you to print and keep a copy of these Terms and Conditions, your Order, the Acknowledgement and the Confirmation of Order.
21.2 No failure or delay, by Doorstep Foods or by you, in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish Doorstep Foods, or your rights under these Terms and Conditions or a Contract.
21.3 If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.
21.4 You shall not assign, transfer, novate, charge, sub-contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contractor all or any of your rights or obligations under these Terms and Conditions or a Contract.
21.5 Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.
21.6 No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.
21.7 A full record of every sale and related transaction between you and Doorstep Foods shall be maintained on the Site for a period of 12 months following the date of such sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.
21.8 Any and all copyright subsisting in the Website, including these Terms and Conditions, vests in Doorstep Foods and all rights not expressly granted are reserved.
21.9 When you visit the Site or send emails to Doorstep Foods, you consent to receive communications from Doorstep Foods electronically and agree that all agreements, notices, disclosures and other communications sent by Doorstep Foods satisfy any legal requirements, including but not limited to the requirement that such communications should be in writing.
21.10 These terms are subject to the provisions of the Electronic Communications and Transactions Act and any of the terms that are in conflict with any of the compulsory provisions of the Act will be deemed to have been modified so as to comply with such provisions of the Act.
22. Amendment to the General Business Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using it in any way, the Site as continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.
Save for Doorstep Foods being liable to you “
a) under the Consumer Protection Act 68 of 2008 in relation to any products sold by Doorstep Foods to you via the Site, and
b) under sections 43(5) and 43(6) of the Electronic Communications and Transactions Act in relation to Doorstep Foods payment systems not being sufficiently secure;
Neither Doorstep Foods nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Site or the services or content provided from and through this Site. Furthermore, Doorstep Foods makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Site are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to firstname.lastname@example.org
Although the products sold via the Site may be under warranty, the Site itself is supplied on an “as is” basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these Terms and Conditions that the service available from and through this Site will meet your individual requirements and be compatible with your hardware and/or software. Information, ideas, and opinions expressed on this Site should not be regarded as professional advice or the official opinion of Doorstep Foods and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.
24. Promotions / Competitions
Special Terms & Condition apply to all promotions and competitions run by Doorstep Foods and can be viewed under Terms & Conditions for ‘promotion’.
26. Micro Influencer Terms and Conditions
- What does a Doorstep Foods Influencer do?
An Influencer is a Doorstep Foods brand ambassador who will increase our brand’s reach through social media. We’ll send Influencers coupon codes, samples, birthday vouchers and sharing discounts and they will tag us on their social media platforms. Influencers may be invited to Doorstep Foods events, and might work with us on possible campaigns. Not all influencers chosen will be used for the same purpose, as we will use you where we feel you may be best suited.
- How do I sign up to be an Influencer?
2.1 You can click on the link “Become a Doorstep Foods Influencer” in the footer of our website page. You will then need to complete an online form where various pieces of information will be required of you.
2.2 You must be over the age of 18 in order to apply.
2.3 We will collect the following info from you:
‐ Preferred name, date of birth, gender, region, ethnicity, general sizes, so that we know which category will suit you best.
‐ Your handles for Instagram, Facebook and Twitter, so that we can check out your social skills.
- How does Doorstep Foods choose an Influencer?
Doorstep Foods will select influencers using a certain set of criteria:
Minimum of 1000 to a maximum of 10 000 followers;
Your look and feel;
Do you fit our brand identity;
Engagement on various platforms;
No business accounts will be allowed
Your Instagram must not be a private account
It shall be Doorstep Foods sole discretion about which Influencers to choose and keep.
- How could I benefit from being an Influencer?
By building a relationship with us, you stand a chance to be featured on our social media platforms, which could help increase your followers. You will also be given early access to deals, receive discounts, vouchers, be invited to Doorstep Foods events, as well as be given product samples to test out.
- Who owns the social media posts?
Your content is your content, but you do grant us the right to use your content on our social media platforms.
You also warrant to us that you are the owner of the content on your social media platforms or that you have obtained permission from the relevant rights holders to use the content. Further, you indemnify us in the event of an infringement of intellectual property arising through your conduct.
- Protecting Doorstep Foods brand
Our brand is very important to us and we want to trust you with it!
If you are selected to be an Influencer, you undertake not to do anything that would damage Doorstep Foods reputation nor will you make any disparaging or defamatory comments about Doorstep Foods in any context or on any social media platforms.
27.2 Returns & Refunds
To protect the health of our employees and customers, and due to the intimate nature of the Products, we cannot accept returns of any of the Products sold in our Adult Store.
We will however process a return for a faulty product. In the rare instance that a product is damaged or faulty on delivery or breaks due to a manufacturing fault, please contact our Customer Loyalty Team to arrange a return and we will revert as soon as possible.
Refunds and repairs for faulty Products are dependent on our supplier’s inspection report in order to eliminate the possibility of deliberate misuse. This process may take several days. Dependent on our supplier’s inspection report, Doorstep Foods will replace your damaged or faulty product, provided it is still within warranty.
Most of our toys come with a one-year manufacturers’ warranty from the date of sale to you to make sure they are in good working condition for you.
Faulty items will be replaced first and if not in stock, only then will customers will be credited.