5.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to a physical address. PO Box addresses are not allowed.

5.2 We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver any order we receive within   3-7 working days (Standard delivery, and depending on the payment method used) any Order but we cannot guarantee any firm delivery dates. Delivery of Fashion Marketplace products may take 5-7 working days due to the fact that these products are sourced from the Supplier on receipt of Your order. Delivery of Doorstep Foods deals orders may take 7-10 working days due to the fact that these are special deals that are only sourced from the Supplier once the deal officially closed (duration of the deal will be displayed on the deals page).

5.3 We shall aim to let you know if we expect that We are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.4 On the delivery of the Product, you may be required to sign for a delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for a delivery. You need to keep a receipt of the delivered Product in case of future discussions with us about it.

5.5 Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to Doorstep Foods when you place your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

5.6 We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.

5.7 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

5.8 You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

5.9 You shall ensure that you are ready for safe receipt of the Product without undue delay at any time reasonably specified by us.

5.10 If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

5.11 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

  1. a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
    b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or cheque card company, as applicable, any money already paid to Doorstep Foods under the applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 5.11(a) above) exceed such amount.

5.12 It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

5.13.1 Standard Delivery will be free of charge for all orders with a total cart value over N100,000.

5.13.7 Doorstep Foods Deals Delivery

There shall be an additional delivery charge of N1,000.00 for Doorstep Foods orders.

Split Deliveries

If You elect to split an order containing Doorstep Foods Deals as well as other Doorstep Foods items, the Doorstep Foods items will be delivered within 3-5 days for free on Standard Delivery. The Doorstep Foods Deals items will be delivered separately after 7-10 working days. There shall be an additional delivery charge of N1,000.00 for splitting of an order.”

Please take note of the following:

  • Some bulky items may only be available on Standard Delivery.
  • Delivery fees and cash handling fees are non-refundable.
  • Doorstep Foods shall be entitled, at its sole discretion, to determine which areas it considers as Main Centres and Outlying Areas.
  • Doorstep Foods shall be entitled to re-evaluate and make changes to these areas from time to time as it deems necessary.
  • Doorstep Foods Deals – items may take a few days longer to ship as they are sourced from the seller upon order and/or after the closing of a deal. The product is then sent to Doorstep Foods for Quality Control and then shipped to you. If Your order includes a Doorstep Foods product, delivery should take place within 5-7 working days. Doorstep Foods Deals orders will take 1-2 working days and if you elected to include Doorstep Foods items in your Doorstep Foods Deals order (and not to split the delivery of Deals from other items ordered) the entire order will take 7-10 working days to deliver.